CMD2025 | The aftermath of CLM implementation: A journey of continuous improvement - DWF Law


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The Aftermath of CLM Implementation: A Journey of Continuous Improvement


Join this session for an in-depth look at Euroclear’s experience after implementing their Contract Lifecycle Management (CLM) system. Together with DWF’s Legal Ops & Tech Consulting team, the key project stakeholders will share how the organisation navigated the realities that emerge once users start working with a new CLM tool.

What you’ll learn:
- How change requests and incidents were handled once the system went live
- Challenges that emerged during real usage that were not identified during User Acceptance Testing
- How Euroclear’s legal operations and project teams collaborated with DWF’s CLM design lead and helpdesk
- The configuration of additional templates and automation of processes beyond the original scope
- The role of structured post-hypercare support in stabilising and improving the system
- Key lessons learned, including removing and re-scoping complex processes as separate subprojects

The session highlights an important reality: a CLM project does not end at go-live. It continues to evolve as organisations respond to new regulatory requirements, user needs and opportunities for improvement.

Discover how Euroclear’s adaptability and focus on continuous improvement helped them move forward successfully in this dynamic environment.
Speaker

Meghana Shettytalavlikar | DWF Law LLP
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As Vice President of Legal Operations, Technology and Consulting, Meghana helps bridge the gap between legal professionals by implementing legal processes, streamlining project management and making their departments more efficient.

Meghana works directly with legal departments from consultation through delivery. She serves as a consultant to identify gaps and bottlenecks in systems, develops process design and continuous improvement policies and guides stakeholders through legal tech implementation,  post-implementation and change management support. She is a trusted partner for any general counsel looking to improve their legal department’s functionality.

Meghana is passionate about being a problem-solver and using innovative measures to solve complex legal issues. She particularly enjoys working with global clients to discover how old-fashioned legal work can be done in an inventive way.

Prior to DWF, Meghana served as Deputy General Manager - Legal Operations at Tata Communications. There she excelled in workflow automation and continuous improvement implementation, AI-based review contract review and automation based compliance management. As a Senior Manager at EY, she worked directly with clients to orchestrate project management procedures for a host of in-depth and complex programs. She also led consulting and CLM implementations for global clients across various industries ranging from FMCGs to Financial Institutions, guiding their legal departments through AI-based review and legal tech consulting.

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